Description

PhonePe, one of India’s largest digital payment platforms with 600+ million users, is looking for a Business Operations Analyst to join their Central Business Team. This role acts as a vital bridge between the Central Business and Merchant Operations teams focused on risk, compliance, and operational efficiency within merchant onboarding, KYC, and servicing processes.

You will help drive policy implementation, streamline and automate merchant KYC and compliance reviews, optimize operational workflows, and ensure adherence to evolving regulatory standards. The role demands close collaboration across teams like product, engineering, legal, compliance, and merchant operations to maintain robust controls while enhancing merchant experience.

What you’ll do:

• Lead risk & compliance policy implementation across onboarding, KYC, and servicing.
• Collaborate with cross-functional teams to optimize processes and standard operating procedures (SOPs).
• Automate and improve merchant KYC documentation reviews for accuracy and regulatory compliance.
• Build validation processes aligned with legal, internal policies, and industry best practices.
• Keep updated on KYC regulations and support internal audits.
• Be data-driven with strong program management skills, ensuring rigorous execution across stakeholders.

Key Skills

Excel, Basic SQL, Process Management, Regulatory Compliance, KYC, Risk Management, Data Analysis, Cross-functional Collaboration

Requirements:

• Bachelor’s degree in Engineering, Law, Business, Finance, or related field.
• 1 to 4 years of relevant experience in operations, risk, or compliance.
• Highly data-driven and proactive with strong problem-solving skills.
• Ability to work independently and adapt quickly in a fast-evolving regulatory environment.
• Strong focus on merchant experience and execution excellence.

Benefits:

• Medical, Critical Illness, Accidental, Life Insurance
• Employee Assistance Program, Onsite Medical Center, Emergency Support
• Parental Benefits including maternity, paternity, adoption assistance, daycare support
• Relocation benefits, transfer support, travel policy
• Retirement benefits: PF, gratuity, NPS, leave encashment
• Higher education assistance, car lease, salary advance policy